How we can help
There are three ways to access our service.
Most enquiries can be dealt with quickly by phone or by email. This will also save you the journey to our bureau and what may be a lengthy wait. Whichever way you choose to contact us, please bear in mind that we do not offer appointments until after your enquiry has been assessed by an adviser in person, by phone or by email.
By Email
Please click on the links below to be taken to our advice pages.
We have set up a 3 stage process to get access to email advice. We have found that people can frequently get the answer to their question by working through the sections and therefore don’t need to contact us directly. If however, you have not found an answer by the time you have reached the end, the process for emailing is explained.
- Benefits - unemployment, rent and council tax, sickness and disability, tax credits, pensions...
- Debt & Money - bankruptcy, IVA, debt management, mortgage and rent arrears, bailiffs, credit unions...
- Employment - dismissal, redundancy, unpaid wages, contract changes, maternity...
- Housing - eviction, deposits, repairs, finding accommodation, neighbour problems...
- Relationships & Family - divorce, separation, mediation, child maintenance, bereavement...
- Other Problems - faulty goods, poor service, discrimination, education, health, immigration, tax, travel...
Please use this link if you need to
find a solicitor.
If your access to the Internet is limited or restricted, you may
like to use one of the
free web
access and e-mail points in and around
Cambridge. These are provided by
Cambridge Online.
You can also use our Advicehub touch-screen kiosks - link takes you to advicehub.org to find kiosk locations.
By Phone
Our Adviceline telephone number is 0844 848 7979
Our phone lines are staffed from Monday to Friday, but advisers are often only available between 2.00pm and 4.00pm. We do not employ a call queuing service, so please try again later if your call is not answered.
In Person
Before coming to see us, please consider saving time and travelling costs by phoning or emailing. Most enquiries can be answered without a face to face interview. If you decide to visit us, you do not need an appointment to see an adviser, but please be prepared for what may be a lengthy wait in busy periods.
Main Bureau –
66 Devonshire Road, Cambridge CB1 2BL
Drop-in – no appointment necessary.
Monday – Friday - 9.15am – 12.45pm
Addenbrooke’s Hospital -
Hills Road, Cambridge, CB2 0QQ
Drop-in – no appointment necessary.
Monday, Wednesday, Thursday - 10.00am – 4.00pm
Service for patients, staff and visitors to patients.
Sawston –
John Huntingdon Charity, Tannery Road, Sawston CB22 3UW
Drop-in – no appointment necessary.
Friday - 9.30am – 12.30pm
