Try Adviceguide - above right (link takes you directly to the appropriate section)

There are also various organisations you may find helpful. See the following -

Information sources:

Consumer Direct is possibly an even better place to start than Adviceguide in this instance. 
You should definitely try Consumer Direct before e-mailing the CAB.

ECC - ECC United Kingdom provides free information on consumer rights in Europe and assists in cross-border disputes.

Office of Fair Trading

Trading Standards

Ofgem is committed to promoting choice and value for all energy customers.

Ofwat - The economic regulator for the water and sewerage industry in England and Wales

Just Claim - a guide to taking action in a Civil Court in England and Wales.

Which? - for advice on buying goods and services.

If they cannot assist with your query, there is a form below, which you can use to get advice from us, via e-mail.

No e-mail?  'Contact us' has the main bureau address and telephone number and the 'Maps' page links to details of all our outlets.

Please do try the suggested links before contacting us.  Although we would like to offer all clients a personalised service, demand exceeds our resources (we are a Charity) and we cannot guarantee an immediate response.

Our aim is to respond within five working days.

Please note that we are able to advise only people living or working within the area we cover.

The following links will help you find your nearest bureau, if you are outside the area:

CAB Advice Hub  (Cambridgeshire and Peterborough)

Citizens Advice bureau search (other areas)

General Advice Request Form (link to secure page)


Please help us to help you

Cambridge CAB is an independent, local charity which is highly dependent on donations.  Please see Making a Donation, or simply

text CAB3 to 82540 to donate £3.00 instantly* or
text CAB5 to 82540 to donate £5.00 instantly*

* You will be billed the amount stated on your next phone bill. Permission of the bill payer must be sought. Your usual network charges apply. UK networks only.

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