Privacy Policy
Cambridge & District Citizens Advice Bureau is registered under the Data Protection Act.
Permission to Store Information
In order to help you, we need to maintain a record of your case. The law says we must get your consent to do this.
Forms on this site sometimes ask for data of a sensitive nature but please be assured that …
everything you tell us will be treated in strictest confidence.
Confidentiality is key to the service provided by all Citizens
Advice bureaux.
Some of the data which we ask to record may not appear directly
relevant to your query but it is used for statistical purposes,
with the aim of improving the service provided to all clients by
Citizens Advice.
None of the forms on this site contain hidden fields and so,
apart from the date and time of the request, will pass to us
only the information which you have typed in.
While every effort is made to ensure the security and
integrity of e-mails (the e-mail forms are on secure pages, with encryption at
the same level as used by banks, etc.) no data transmission over the internet
can be guaranteed 100% secure.
The data we store is shared with other Citizens Advice Bureaux
who are working in partnership to provide the best possible
service to clients. The Citizens Advice Bureaux in this group
are: Cambridge, Ely, Huntingdon, Peterborough and St Neots.
We are subject to regular audits by the Citizens Advice national
association, the Community Legal Service and Office of the
Immigration Services Commission. The people who do these audits
will sign a confidentiality statement, as do all our staff.
Please note that giving us permission to keep records in this
way does not allow us to contact other agencies on your behalf
or to pass any information on to them*. If this is necessary we
will ask you to sign a Form of Authority.