Privacy and Cookies Policy
Cambridge & District Citizens Advice Bureau is registered under the Data Protection Act.
Cookies and browsing this site
A cookie is a small file of text and numbers that we put on your
computer. The only cookies used by this site are analytical
cookies, which allow us to compile anonymous statistics of
visitors to our website.
If you would like to have more detailed information about
cookies, then please go to
www.allaboutcookies.org.
The cookies we use are Google Analytics, a web analytics service
provided by Google, Inc. Google Analytics sets a cookie in order
to evaluate your use of the website and to compile reports for
us on activity on the website. Google stores the information
collected by the cookie on servers in the United States. Google
may also transfer this information to third parties where
required to do so by law or where such third parties process the
information on Google’s behalf. Google will not associate your
IP address with any other data held by Google. By using this
website, you consent to the processing of data about you by
Google in the manner and for the purposes set out above.
For an overview of Google Analytics:
www.google.co.uk/intl/en/analytics/privacyoverview.html
The overview provides a link to Google's browser opt-out which
gives you the opportunity to opt out of all Google Analytics on
all websites.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Permission to Store Enquiry Form Input
In order to help you, we need to maintain a record of your case. The law says we must get your consent to do this.
Forms on this site sometimes ask for data of a sensitive nature but please be assured that …
everything you tell us will be treated in strict confidence.
Confidentiality is key to the service provided by all Citizens
Advice bureaux.
Some of the data which we ask to record may not appear directly
relevant to your query but it is used for statistical purposes,
with the aim of improving the service provided to all clients by
Citizens Advice.
None of the forms on this site contain hidden fields and so,
apart from the date and time of the request, will pass to us
only the information which you have typed in or chosen to upload.
If you have provided an e-mail address, you should receive a copy of your submission via that address.
Whilst every effort is made to ensure the security and integrity of your personal information (the e-mail advice enquiry forms are on secure pages, with encryption at the same level as used by banks, etc.) no data transmission over the internet can be guaranteed 100% secure, especially as the emails themselves go out unencrypted. If you are concerned about confidentiality then please contact us by phone or in person.
The data we store is shared with certain other Citizens Advice Bureaux
which are working in partnership to provide the best possible
service to clients.
We are subject to regular audits by the Citizens Advice national
association, the Community Legal Service and Office of the
Immigration Services Commission. The people who do these audits
will sign a confidentiality statement, as do all our staff.
Please note that giving us permission to keep records in this
way does not allow us to contact other agencies on your behalf
or to pass any information on to them, unless we are required to
do so by law. Where contacting a third party is necessary,
in order to deal with your enquiry, we will request your express
permission.
