Scams Awareness Month 2016: how to spot and stop scams Scams Awareness Month, which takes place in July, is a campaign to fight back against scammers, who cost UK consumers an estimated £5 billion each year. During this month, we are focusing on raising awareness about scams and helping people to recognise and report them. What is a scam? A scam is a scheme to trick people into giving money or personal information. There are many different types of scams, and they can be over the phone, online, by post, or face to face. You can find examples of common scams here. How to spot a scam? If you’re contacted by someone who makes an offer that seems too good to be true, or asks for your bank details, password or personal information, it might be a scam. There are other signs to look out for – the Citizens Advice website has general tips for how to spot scams and more tips for avoiding online scams. If you’d like to be informed about scams to watch out for, you could register with Action Fraud Alert to receive messages about scams and fraud. This is a free service provided by the National Fraud Intelligence Bureau. How to report a scam? If you’ve been the victim of a scam, you can report it to Action Fraud online at www.actionfraud.police.uk or by phone on 0300 123 2040 (Monday to Friday, 9am-6pm). You can also call the Citizens Advice Consumer Helpline on 03454 04 05 06 (Monday to Friday, 9am-5pm). You might also want to tell your family, friends and colleagues about the scam so they can avoid it. Get more information and advice If you’d like to find out more about scams, or if you need advice, you can: Find more information at citizensadvice.org.uk/scams-awareness-month Get advice over the phone – call the Citizens Advice Consumer Helpline on 03454 04 05 06 Get face-to-face advice – visit Cambridge & District Citizens Advice (if you live or work in Cambridge or South Cambridgeshire) or find your local Citizens Advice.