Stop getting nuisance calls and texts

There are some actions you can take to stop getting nuisance calls that you don’t want.

You shouldn’t get nuisance calls if you didn’t give the caller your number - for example:

  • cold calls trying to sell you something you don’t want or need, like double glazing
  • recorded or automated messages telling you you’re due compensation, perhaps for a mis-sold insurance policy such as PPI
  • nuisance text messages

The best thing you can do is register your number with the Telephone Preference Service - they’ll add you to their list of numbers that don’t want to receive sales and marketing calls and texts. This will help to block nuisance calls.It’s a free service and it’s easy to register. You’ll need your phone number, postcode and an email address to sign up.In future, you should check any forms that you fill in for tickboxes that say something like “I give permission for third parties to contact me by phone” or “I give you permission to contact me by phone”. Don’t tick the boxes if you don’t want to be contacted.There are products to block some calls (like international calls or withheld numbers) but be careful they don't also block calls you want. Ask your phone provider if they have a service to block some numbers, or you can install a call blocking device on your phone yourself.  Ofcom has information about the different services your phone provider may have to tackle nuisance calls.

Report a nuisance call or text

You can also report nuisance calls or texts to help regulators track down who’s making them. You’re under no obligation to do this, but it's quick and easy, and it’ll help more people in the long run.You can report any other type of nuisance call or text to the Information Commissioner’s Office. They can fine companies that break the rules.

  • If you’re getting calls where no one's there (called silent or abandoned calls), report them to Ofcom.
  • Registering with the Telephone Preference Service will stop you getting nuisance calls and texts, but if someone’s still bothering you 28 days after registering, then report them to the Telephone Preference Service.
  • And Which? has reviewed a range of call blocking devices.

Block nuisance calls 

  • If you get nuisance calls after you’ve registered with Telephone Preference Service, it may be because you gave the caller your number and you don’t remember doing it. Tell the individual caller you don’t want to be contacted again, and they should stop calling you.
  • It’s illegal for a company to call or text numbers registered with the Telephone Preference Service, so registering should scare companies away and stop them bothering you.