Client feedback

We ask clients for feedback on advice given a month after their visit. We are very grateful for this feedback as it helps us to improve our service and know what we are doing well.

Here are the findings from this year’s client feedback:

  • Nearly all our clients (96%) said that they would recommend the service to others
  • More than 4 out of 5 (83%) said that the advice was ‘Good’ or ‘Excellent’
  • 2 out of 3 (66%) felt that they would be more confident in managing a problem themselves after seeing us.

These are just some of the positive comments we have received from clients:

"CAB was my lifeline when it came to having 'no other means'." "It is a wonderful free service - please DON’T stop it - it is so nice to think that when you need help there is the CAB!"
"We need the CAB. The community needs all the wonderful people that work there. I always hear good words about all the wonderful work you all do." "I was very grateful that everything went so smoothly and I could not ask for a better service on the day."
"So helpful. Advice was excellent. Have recommended the CAB and have had them recommended to me!" "I am most appreciative that the service is available and local."
"Some great people providing a much needed service to the community." "Continue with the important work. We all need you, and many thanks to everyone."
"The staff are very kind and understanding and give good advice." "I would not have known where to go if CAB was not there."

And during the Covid-19 pandemic ...

“The Adviser was very knowledgeable and didn’t make me feel silly or stupid or that I was a nuisance or wasting his time.” “All of the staff, but especially Aneta, have been exceptionally helpful, kind and patient with my numerous enquiries. Thank you very much.”
“As you can imagine, it has been a stressful week for him, but I know that he has found your help, knowledge and efficiency invaluable.We are most grateful to you. With thanks and best wishes.” “Thanks for a very productive meeting. It has taken a great weight off my shoulders and I feel much less stressed and happier.”
“It was so kind of you to see me last week with all the help extended to me. It’s very much appreciated. This is a big help for me. Thank you very much and I’ll keep in touch.” “Thank you so much for your prompt response and for providing the helpline number. This was the key I needed to finally resolve this issue and I now have confirmation that the £5,300 received in Funded Nursing Care will be credited against my father’s bill.”
“CAB Cambridge provides great advice. The staff are always patient and they think along with your problem. The advice is checked with colleagues and this has given me options to deal with issues every time.” “I just found the PIP (Personal Independence Payment) submission for the appeal. You really have done a fantastic job and I am so grateful. I hope you’re managing to stay safe and I look forward to hearing from you with a tribunal date.”
“Honestly, without your help and support at the minute, I wouldn’t be coping. Thank you so much.”