Client feedback

We ask clients for feedback on advice given a month after their visit. We are very grateful for this feedback as it helps us to improve our service and know what we are doing well.

Here are the findings from this year’s client feedback:

  • Nearly all our clients (96%) said that they would recommend the service to others
  • More than 4 out of 5 (83%) said that the advice was ‘Good’ or ‘Excellent’
  • 2 out of 3 (66%) felt that they would be more confident in managing a problem themselves after seeing us.

These are just some of the positive comments we have received from clients:

"CAB was my lifeline when it came to having 'no other means'."

"It is a wonderful free service - please DON’T stop it - it is so nice to think that when you need help there is the CAB!"

"We need the CAB. The community needs all the wonderful people that work there. I always hear good words about all the wonderful work you all do."

"I was very grateful that everything went so smoothly and I could not ask for a better service on the day."

"So helpful. Advice was excellent. Have recommended the CAB and have had them recommended to me!"

"I am most appreciative that the service is available and local."

"Some great people providing a much needed service to the community."

"Continue with the important work. We all need you, and many thanks to everyone."

"The staff are very kind and understanding and give good advice."

"I would not have known where to go if CAB was not there."