At Cambridge & District Citizens Advice we rely on a team consisting around 129 experienced volunteers and 25 paid staff.
Many of our volunteers have worked with us for a number of years. All volunteers receive extensive training often taking up to 18 months to complete However not all volunteers become advisers. Some become receptionist, administrators, IT or media workers. Our Board of trustees are also volunteers.
Together we are able to provide those who live or work in Cambridge City or South Cambridgeshire with vital advice and information services.
To find out about staff, trustee or volunteer vacancies click here
Chief Executive Officer – Rachel
The focus of the post is on the overall and strategic elements of management including forward planning, external relations, ensuring that the Bureaux complies with Citizens Advice aims, policies and quality standards, public accountability, personnel, finance, funding and the raising of resources.
Deputy Chief Executive Officer – Sally
The key activities of this post are to deputise for the CEO when required. Ensure excellent service delivery putting the client at the heart of everything we do. Enable staff to achieve exceptional quality standards. Oversee all Bureau activities and administration to include information technology, facilities management, health and safety, hospitality.
Head of Projects and Casework – Lorraine
Leads the Specialist Team who are responsible for all financial capability, money management and specialist benefit work to individuals and groups. Oversees the Energy Best Deal work.
Advice Session Supervisors – Christiane, Sheila, Janine
They support the volunteers who deliver advice to clients attending our drop-in sessions or appointments, to clients who ring our advice line and to clients who e-mail us from this website. They aim to ensure that all advice given is to a high standard and best meets the needs of each client.
Training Supervisor - Ali
Leads on training, supporting new adviser trainees and supports the training needs of existing volunteers and staff.
Advocacy and project co-ordinator – Richard
Provides a lead on financial capability training to individuals and groups both in bureau, and with partners.
Help through crisis project and crisis caseworker – Steven
Providing debt advice including income maximisation, housing and welfare benefits advice including representation at tribunal and court.
Specialist Caseworker and GP outreach – Wendy
Provides advice, support and education in debt advice and generalist advice services at outreach.
Money Adviser – Nick
Provide debt casework including advising clients on complex debt and money problems and maximising income at outreach.
Specialist Debt Advice and complex debt case worker - Sam
Generalist Adviser Outreach Workers – Janine, John, Liz, Alison and Morice
Works in partnership with outreach centres providing an generalist advice service including money, benefits, employment, housing and all other areas covered under the generalist heading.
Facilities and Office Administrator – Laura
Manages the operations and functions of the building and supports the members of the Advicehub space. Oversees the bookings of the training/meeting room.
Finance and HR Administration – Jane
Responsible for maintaining financial, accounting, administrative and personnel services.
Projects Administrator and Evaluation Officer – Aleksandra
Provides administrative support to the specialist team and other grant funded projects- including statistical reports, monitoring and evaluation.
Receptionist Administrator - Emma
Manage the Reception and Volunteer receptionists
Outreach reception – Carey
Provides support to the generalist outreach adviser.
Website and Social Media - Emma (currently on maternity leave)
IT Field Worker – Andrew
Promotes the use of touch screen kiosks by providing technical support and on-going maintenance programme.
CLAS Admin - Joanna
Providing admin support to the Cambridgeshire Local Assistance Scheme (CLAS) project and to specialist case workers.
Administrator - Luisa
Providing administrative support and scanning to the generalist team.