At Cambridge & District Citizens Advice we rely on a team consisting around 129 experienced volunteers and 25 paid staff.
Many of our volunteers have worked with us for a number of years. All volunteers receive extensive training often taking up to 18 months to complete. However, not all volunteers become advisers. Some become receptionists, administrators, IT or media workers. Our Board of trustees are also volunteers.
Together we are able to provide those who live or work in Cambridge City or South Cambridgeshire with vital advice and information services.
To find out about staff, trustee or volunteer vacancies click here
Chief Executive Officer – Rachel
The focus of the post is on the general and strategic elements of management including forward planning, external relations, ensuring that the Bureau complies with Citizens Advice aims, policies and quality standards, public accountability, personnel, finance, funding and the raising of resources.
Deputy Chief Executive Officer – Sally
The key activities of this post are to deputise for the CEO when required. Ensure excellent service delivery putting the client at the heart of everything we do. Enable staff to achieve exceptional quality standards. Oversee all Bureau activities and administration to include information technology, facilities management, health and safety, hospitality.
Head of Projects and Casework – Lorraine
Leads the Specialist Team who are responsible for all financial capability, money management and specialist benefit work to individuals and groups. Oversees the Energy Best Deal work.
Advice Session Supervisors – Christiane, Sheila, Janine
They support the volunteers who deliver advice to clients attending our drop-in sessions or appointments, calling our advice line and e-mailing us from this website. They aim to ensure that all advice given is to a high standard and best meets the needs of each client.
Training Supervisor - Ali
Leads training, supporting new adviser trainees, and supports the training needs of existing volunteers and staff.
Advocacy Co-ordinator and Caseworker – Richard
Leads financial capability training for individuals and groups both in bureau and with our partners.
Crisis Caseworker - Liz
Providing debt advice including income maximisation, housing and welfare benefits advice, as well as providing representation at tribunals and court.
Specialist Caseworker and GP outreach – Wendy
Provides advice, support and education in debt advice, plus generalist advice services at outreach.
Money Adviser – Nick
Provides debt casework including advising clients on complex debt and money problems and maximising income at outreach.
Specialist Money Adviser - Sam
Generalist Adviser / Outreach Workers – John, Emma, Anna, Leisha, and Morice
Work in partnership with outreach centres providing a generalist advice service including money, benefits, employment, housing.
Office and Facilities Manager – Aleksandra
Manages the operations and functions of the building and supports the members of the Advicehub space. Oversees the bookings of the training/meeting room.
Finance Administrator – Joanna
Responsible for maintaining financial, accounting, administrative and personnel services.
Statistical and Administration Assistant - Helena
Provides statistical reports, monitoring and evaluation to the specialists and project team. Maintains communications channels such as social media, website, newsletter, and surveys.
Receptionist Administrator - Emma
Manages the Reception and Volunteer receptionists.
Outreach reception – Carey
Provides support to the generalist outreach advisers.
IT Field Worker – Andrew
Technical support and on-going maintenance programme for our touchscreen kiosks.
Administrator - Luisa
Providing administrative support to the generalist team.