Expertise and experience free of charge
At Cambridge & District Citizens Advice we rely on a team consisting around 65 experienced volunteers and 30 paid staff.
Many of our volunteers have worked with us for a number of years. All volunteers receive extensive training often taking up to 18 months to complete. However, not all volunteers become advisers. Some become receptionists, administrators, IT or media workers. Our Board of trustees are also volunteers.
Together we are able to provide those who live or work in Cambridge City or South Cambridgeshire with vital advice and information services.
To find out about staff, trustee or volunteer vacancies click here
Chief Executive Officer – Rachel T
The focus of the post is on the general and strategic elements of management including forward planning, external relations, ensuring that the Bureau complies with Citizens Advice aims, policies and quality standards, public accountability, personnel, finance, funding and the raising of resources.
Deputy Chief Executive Officer – Sally
The key activities of this post are to deputise for the CEO when required. Ensure excellent service delivery putting the client at the heart of everything we do. Enable staff to achieve exceptional quality standards. Oversee all Bureau activities and administration to include information technology, facilities management, health and safety, hospitality.
Advice Session Supervisors – Christiane, Sheila, Emma, Ali
They support the volunteers who deliver advice to clients attending our drop-in sessions or appointments, calling our advice line and e-mailing us from this website. They aim to ensure that all advice given is to a high standard and best meets the needs of each client.
Training Supervisor - Ali
Leads training, supporting new adviser trainees, and supports the training needs of existing volunteers and staff.
Specialist Team Development Manager – Richard
Leads financial capability training for paid staff and volunteers and groups both in bureau and with our partners. Leads and manages the Specialist and Outreach team. Staff representative on board.
Project Coordinator and Caseworker (CCN Project) - Liz, Lee
Leads the Cambridge Crisis Network Project. Providing debt advice including income maximisation, housing and welfare benefits advice, as well as providing representation at tribunals and court.
Caseworker and outreach adviser – Chloe
Provides advice, support and education in debt advice, plus generalist advice services at outreach.
Specialist Money Adviser - Sam
Specialist Benefits Caseworker - Anna
Generalist Adviser / Outreach Workers – Jade, Morice, Alice H, Alice R
Work in partnership with outreach centres providing a generalist advice service including money, benefits, employment, housing.
Welfare Rights and Appeal Specialist - John
Addenbrooke's Outreach Adviser - Jade, Carol
Personal Budgeting Support and Help to Claim advisers - Rachel G and Simon
Finance Administrator – Paul
Responsible for maintaining financial, accounting, administrative and personnel services.
Receptionist Administrator - Emma M
Manages the Reception and Volunteer receptionists.
Outreach reception – Carey
Provides support to the generalist outreach advisers.
IT Field Worker – Andrew
Technical support and on-going maintenance programme for our touchscreen kiosks.
Administrator - Luisa
Providing administrative support to the generalist team.