Our people

At Cambridge & District Citizens Advice we rely on a team consisting around 129 experienced volunteers and 25 paid staff.

Many of our volunteers have worked with us for a number of years. All volunteers receive extensive training often taking up to 18 months to complete However not all volunteers become advisers. Some become receptionist, administrators, IT or media workers. Our Board of trustees are also volunteers.

Together we are able to provide those who live or work in Cambridge City or South Cambridgeshire with vital advice and information services.

To find out about staff, trustee or volunteer vacancies click here

Chief Executive Officer – Rachel

The focus of the post is on the overall and strategic elements of management including forward planning, external relations, ensuring that the Bureaux complies with Citizens Advice aims, policies and quality standards, public accountability, personnel, finance, funding and the raising of resources.

Deputy Chief Executive Officer – Sally

The key activities of this post are to deputise for the CEO when required. Ensure excellent service delivery putting the client at the heart of everything we do. Enable staff to achieve exceptional quality standards. Oversee all Bureau activities and administration to include information technology, facilities management, health and safety, hospitality.

Head of Projects and Casework – Lorraine

Leads the Specialist Team who are responsible for all financial capability, money management and specialist benefit work to individuals and groups. Oversees the Energy Best Deal work.

Advice Session Supervisors – Christiane, Sheila, Janine

They support the volunteers who deliver advice to clients attending our drop-in sessions or appointments, to clients who ring our advice line and to clients who e-mail us from this website. They aim to ensure that all advice given is to a high standard and best meets the needs of each client.

Training Supervisor - Ali

Leads on training, supporting new adviser trainees and supports the training needs of existing volunteers and staff.

Advocacy and project co-ordinator – Richard

Provides a lead on financial capability training to individuals and groups both in bureau, and with partners.

Help through crisis project and crisis caseworker – Steven

Providing debt advice including income maximisation, housing and welfare benefits advice including representation at tribunal and court.

Specialist Caseworker and GP outreach – Wendy

Provides advice, support and education in debt advice and generalist advice services at outreach.

Money Adviser – Nick

Provide debt casework including advising clients on complex debt and money problems and maximising income at outreach.

Specialist Debt Advice and complex debt case worker - Sam

Generalist Adviser Outreach Workers – Janine, John, Liz, Alison and Morice

Works in partnership with outreach centres providing an generalist advice service including money, benefits, employment, housing and all other areas covered under the generalist heading.

Facilities and Office Administrator – Laura

Manages the operations and functions of the building and supports the members of the Advicehub space. Oversees the bookings of the training/meeting room. 

Finance and HR Administration – Jane

Responsible for maintaining financial, accounting, administrative and personnel services.

Projects Administrator and Evaluation Officer – Aleksandra

Provides administrative support to the specialist team and other grant funded projects- including statistical reports, monitoring and evaluation.

Receptionist Administrator - Emma

Manage the Reception and Volunteer receptionists

Outreach reception – Carey

Provides support to the generalist outreach adviser.

Website and Social Media  - Emma (currently on maternity leave)

IT Field Worker – Andrew

Promotes the use of touch screen kiosks by providing technical support and on-going maintenance programme.

CLAS Admin - Joanna

Providing admin support to the Cambridgeshire Local Assistance Scheme (CLAS) project and to specialist case workers. 

Administrator - Luisa

Providing administrative support and scanning to the generalist team.