Our people

At Cambridge & District Citizens Advice we rely on a team consisting around 129 experienced volunteers and 25 paid staff.

Many of our volunteers have worked with us for a number of years. All volunteers receive extensive training often taking up to 18 months to complete. However, not all volunteers become advisers. Some become receptionists, administrators, IT or media workers. Our Board of trustees are also volunteers.

Together we are able to provide those who live or work in Cambridge City or South Cambridgeshire with vital advice and information services.

To find out about staff, trustee or volunteer vacancies click here

Chief Executive Officer – Rachel

The focus of the post is on the general and strategic elements of management including forward planning, external relations, ensuring that the Bureau complies with Citizens Advice aims, policies and quality standards, public accountability, personnel, finance, funding and the raising of resources.

Deputy Chief Executive Officer – Sally

The key activities of this post are to deputise for the CEO when required. Ensure excellent service delivery putting the client at the heart of everything we do. Enable staff to achieve exceptional quality standards. Oversee all Bureau activities and administration to include information technology, facilities management, health and safety, hospitality.

Head of Projects and Casework – Lorraine

Leads the Specialist Team who are responsible for all financial capability, money management and specialist benefit work to individuals and groups. Oversees the Energy Best Deal work.

Advice Session Supervisors – Christiane, Sheila, Janine

They support the volunteers who deliver advice to clients attending our drop-in sessions or appointments, calling our advice line and e-mailing us from this website. They aim to ensure that all advice given is to a high standard and best meets the needs of each client.

Training Supervisor - Ali

Leads training, supporting new adviser trainees, and supports the training needs of existing volunteers and staff.

Advocacy Co-ordinator and Caseworker – Richard

Leads financial capability training for individuals and groups both in bureau and with our partners.

Crisis Caseworker - Liz

Providing debt advice including income maximisation, housing and welfare benefits advice, as well as providing representation at tribunals and court.

Specialist Caseworker and GP outreach – Wendy

Provides advice, support and education in debt advice, plus generalist advice services at outreach.

Money Adviser – Nick

Provides debt casework including advising clients on complex debt and money problems and maximising income at outreach.

Specialist Money Adviser - Sam

Generalist Adviser / Outreach Workers – John, Emma, Anna, Leisha, and Morice

Work in partnership with outreach centres providing a generalist advice service including money, benefits, employment, housing.

Office and Facilities Manager – Aleksandra

Manages the operations and functions of the building and supports the members of the Advicehub space. Oversees the bookings of the training/meeting room.

Finance Administrator – Joanna

Responsible for maintaining financial, accounting, administrative and personnel services.

Statistical and Administration Assistant - Helena

Provides statistical reports, monitoring and evaluation to the specialists and project team. Maintains communications channels such as social media, website, newsletter, and surveys.

Receptionist Administrator - Emma

Manages the Reception and Volunteer receptionists.

Outreach reception – Carey

Provides support to the generalist outreach advisers.

IT Field Worker – Andrew

Technical support and on-going maintenance programme for our touchscreen kiosks.

Administrator - Luisa

Providing administrative support to the generalist team.