Cambridge & District Citizens Advice was one of the first Bureaux to be set up in 1939 at the start of World War II. We were created to advise people on practical and legal issues connected with the war. These included rationing, housing, blackouts and financial issues.
Things did not get much easier for people after the war. This meant that the Citizens Advice service was still necessary to provide support and advice on a growing number of problems, including around benefits from the new welfare system set up in 1948.
Over the years, the exact nature of the problems people have shared with us has continued to change, as have the ways in which we deliver advice. We used to deliver advice using horse carts and now there are over 320 local Citizens Advice offices.
Our Bureau is now one of the largest in the country. We have gained a reputation for being forward thinking - for example the Cabinet Office has cited our self -help touch screen kiosk offer in the Low Commission on the Future of Advice Services.