Feedback and Complaints

We aim to provide the best possible advice service to our clients. We welcome feedback because it helps us to understand what we’re doing well and what we need to improve. If you’ve used our advice service and want to give us your feedback, good or bad, we’d like to hear from you. Please complete the feedback form:


If you’re not happy with the service you’ve received, please let us know by completing the feedback form above.

If you want to make a formal complaint, please write to: Complaints Manager, Cambridge Citizens Advice, 66 Devonshire Road, Cambridge CB1 2BL

We will investigate your complaint and aim to respond within 5 working days. If you are not satisfied with the outcome, you can ask for a further review.