Our response - Covid-19

Coronavirus - COVID-19
Following Government advice, we have decided to close the office in Devonshire Road until further notice. The drop-ins sessions have been temporarily suspended at all our centres, but we are still open for business and doing all that we can to help people deal with the challenges of Coronavirus COVID-19.

The Covid-19 pandemic has thrown the lives of so many people into disarray, and our bureau is doing its utmost to help with unprecedented numbers of clients seeking help. Call volumes are up over 50% compared to the seasonal figures for last year. We’ve had to put measures in place to protect our volunteers and staff.

Our COVID-19 protective measures are based on the government’s five-tier system, with social distancing and safety at the core of our practices. The main office in Devonshire Road is used only by a skeleton crew. Sadly, this means we can’t have clients coming into the building, as our interview rooms are incompatible with social distancing requirements. Instead we’re offering help via telephone, webchat and email, rather than face-to-face, for everyone’s safety.

Client outreach continues using dedicated email for GP surgeries and the City Council’s Mandela House facility, and clients are invited to drop their contact details through our letterbox to be called back – a system that works even for clients who are short of phone credit.

Our online arrangements have been reviewed to ensure security and compliance with GDPR. The pandemic has hit our funding, with our rental income temporarily reduced, and other funding bodies forced to reduce their support as the pandemic hits them too.

We’re deeply grateful to the Evelyn Trust for an extra emergency grant to help us cover the costs of our COVID-19 adjustments.

You can still contact us by phone:

  • call our Adviceline Freephone: 08082 787808 any time between 9.00 - 5.00pm Monday to Friday (starting on 6th April).
    We don’t use a call queuing service, so please try again later if your call isn’t answered or contact us by email.

You can also contact us by email:

  • To email us for advice, go to our dedicated Email for advice page and we will reply as soon as possible.

Follow us on Twitter at @CambridgeCAB.

Don't have internet access or phone credit?

  • Put your name, contact phone number and very brief details of your issue on a piece of paper and post it through the letterbox of our office in Devonshire road and we will call you back.