Advice for people who are deaf or have hearing loss - including BSL resources

We’re committed to providing advice that’s accessible to everyone and are currently reviewing and updating our support for people who are deaf or have hearing loss.

Contact us

When you contact us for advice, please let us know if you have any level of hearing loss. We can discuss whether we are taking adequate measures to communicate clearly or whether there is anything further that we can do to improve things.

If you contact us by phone and are using any technology to help you understand better, let the adviser know so that he or she is aware. Information about assistive technology products can be found on the RNID website.

Find out about: Using your landline phone | Using your mobile or smartphone | Relay UK


You can also contact us via email if preferred.

You can email us for advice or request a call-back by going to Email for advice which is available 24/7 and we will reply as soon as possible.

Our Client Agreement explains what you can expect from us and what we expect from you when you get advice from us. We will need to record information about you to help with your enquiry, so please give us as much information as possible, so that we can answer your question quickly.


Deaf Awareness

Deaf Awareness

With Deaf Awareness Week taking place on 3rd – 9th May 2021, the theme this year is ‘Coming Through it Together’. Find out about local organisations for people with hearing impairments as well as ways in which everyone can be more deaf aware.

Advocacy for deaf people

Advocacy for deaf people

Find out exactly what advocacy is and how the Cambridge Deaf Association and the Royal Association for Deaf People can provide this service for people who are deaf and use BSL or have a hearing loss.

What will happen at your local job centre including ‘Access to work’

What will happen at your local job centre including ‘Access to work’

As a public sector organisation, all Jobcentre Plus locations have obligations under the Equality Act 2010 to make adjustments to meet the needs of disabled people.

Disability benefits for deaf people or those with hearing loss

Disability benefits for deaf people or those with hearing loss

If you are deaf or have hearing loss, you might be able to get disability benefits and grants to help cover the cost of assistive technology or extra support.