What will happen when you visit your local job centre
As a public sector organisation, all Jobcentre Plus locations have obligations under the Equality Act 2010 to make adjustments to meet the needs of disabled people. People who are deaf or who have hearing loss must be given equal access to the service the Jobcentre provides.
Things to remember:
- The adviser may not have worked with an interpreter before and may not be deaf aware.
- It will take time for the interpreting process. They may be difficult or easy to understand.
- You may not know how the job centre process works or benefits, so ask questions.
- Find out how to contact your adviser - email or text?
- Make sure you know when your next appointment is and what you must do before that appointment.