Benefits and Tax Credits

There are three steps which should help you find the information you need.

Note that if you are a university student you may be able to get advice on benefit entitlement from your university. Anglia Ruskin students can contact the Student Money Advice Service and Cambridge University students can contact the Student Advice Service.


First, please consider whether your question is one of the Frequently Asked Questions below.

Recent changes to benefits and tax credits

Eligibility for benefits

Issues with benefits

Support for housing costs

Pensions

Each question links to an external site, which may be able to answer your question. Some may be links to Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader


Second, if your question wasn’t one of those in Step 1, please look at these websites. They may be able to answer your question.

  • Citizens Advice - national Citizens Advice website
  • Gov.uk - useful information provided about government services and your rights
  • Advicenow - website providing information on rights and legal issues
  • Turn2Us - source of benefit advice and help finding charitable grants
  • DWP - government department responsible for benefits

Each link is to an external site. Some links may open Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader


If you are still unable to find the answer to your question, you can now email us via our web based form below.

PLEASE NOTE: We are only funded to help those who live or work in Cambridge City and South Cambridgeshire District. If you are not in those areas, we will not be able to help you and you should find your local bureau.

Email for advice

Please give us as much information as possible, so that we may answer your question more quickly. We aim to respond within two working days.

If you do not have email but would like further help, go to Get Advice for other ways to contact us.

  • Help us to help you. Please make a donation