Coronavirus updates - Debt
Go to Citizens Advice England to check what to do if you can't pay your bills because of Coronavirus.
If you are a university student your university may be able to advise you on money matters. This support is offered by the Student Money Advice Service for Anglia Ruskin University or the Student Advice Finance Service at Cambridge University.
There are three steps which should help you find the information you need.
First, please consider whether your question is one of the Frequently Asked Questions below.
Your options for dealing with debts
- What are my options for dealing with my debts?
- I’m behind with my rent, what should I do?
- I’m in arrears with my mortgage, what help is available?
- I want to manage my debts myself,are there any guides telling me what to do?
- I don’t want to pay for a debt management plan, are there any free services, other than CABs? Yes - Stepchange and National Debtline
- I have not made any repayments on a debt and not had any contact about a debt from the creditor for six years. Do I still need to pay it?
Your options for dealing with creditors
- I’m being chased by a creditor, what can I do?
- What action can my creditor take against me for not paying back money that I owe?
- What happens if bailiffs come round?
- My electricity/gas might be stopped as I have not been meeting payments, what can I do?
- What happens if my creditors take me to court?
- How do I complain about a payday lender?
You have no money for things you need
- I have no money for food, where are my local food banks?
- I have no money and need to buy furniture or other items in an emergency. What can I do? - Come and see us face-to-face. These schemes require a third party to apply on your behalf.
Each question links to an external site, which may be able to answer your question. Some may be links to Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader
Second, if your question wasn’t one of those in Step 1, please look at these websites. They may be able to answer your question.
- Citizens Advice - Citizens Advice public website
- Gov.uk - useful information provided about government services and your rights
- Advicenow - website providing information on rights and legal issues
- National Debtline - specialist debt helpline available
Each link is to an external site. Some links may open Adobe Acrobat PDF files. If you cannot read these files, you may have to download the free Adobe Acrobat Reader
If you are still unable to find the answer to your question, you can now email us via our web based form below.
PLEASE NOTE: We are only funded to help those who live or work in Cambridge City and South Cambridgeshire District. If you are not in those areas, we will not be able to help you and you should find your local bureau.
Please give us as much information as possible, so that we may answer your question more quickly. We aim to respond within two working days.
If you do not have email but would like further help, go to Get Advice for other ways to contact us.
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