Universal Credit - Help to Claim

Get help applying for universal credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from application through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444

Please note that face to face appointments and drop-ins in all our centres have been suspended until further notice. This is a precautionary measure due to the Coronavirus Covid-19.

We are sorry for any inconvenience this may cause.

For online advice visit:


To chat to a trained adviser online about your Universal Credit application please go to: