Universal Credit - Help to Claim

Get help applying for universal credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from application through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444

Visit us:

At our main office 66 Devonshire Road we are providing a computer solely for accessing the Universal Credit application system that clients can use to apply and check their account. However, under Universal Credit rules, claimants must complete the application form by themselves and their details must not be input by anyone else.

For online advice visit:


To chat to a trained adviser online about your Universal Credit application please go to: