Being a reception volunteer at Citizens Advice

Have you ever wondered what it’s like to be a reception volunteer at Citizens Advice? Maybe you’ve considered volunteering yourself, but you’re not sure whether it’s for you?

Our reception volunteers are the first people clients and visitors meet when they come to see us. Receptionists have an important role in delivering our advice service by welcoming clients and helping everything to run smoothly.

Read our Q&A with Diana to find out why she volunteers at reception and what it’s like:

Why did you start volunteering here?

I started volunteering because I wanted to do something worthwhile in the community and broaden my understanding of local issues.

What do you think are the most important skills for a Citizens Advice receptionist to have?

We need to be well organised, friendly and decisive, with moderate computer skills.

What do you enjoy most about the receptionist role?

I enjoy meeting people and seeing how they walk taller when they leave, having received helpful advice.  We have excellent training and management support. All in all, volunteering here is really rewarding.

Are there any challenges and if so how do you manage them?

It can be a challenge to deal with busy periods when we have large numbers of clients and a limited number of advisers. We manage the situation by explaining it to clients tactfully and with compassion.

Is there anything else you’d like to tell us about yourself?

I’m an Interior Designer but I also love being outside! I enjoy cycling, walking and playing golf, and my favourite place is Cornwall.

If you’re interested in becoming a reception volunteer, we’d love to hear from you. To find out more, please visit our volunteering opportunities page.