Paying too much for energy? We can help you save money

Are you getting the best deal on your gas and electricity? You could save as much as £300 a year by switching supplier and reducing the amount of energy you use.

Get information about how to save money on energy

Please follow these links for useful information and tips from Citizens Advice:

You can also find more advice on many energy issues, including problems with your bill or energy supply and making a complaint, in the energy section of the Citizens Advice website.

For people who live in Cambridge, the city council has published a page of useful information and advice on managing your energy bills.

Need more help or advice?

If you’re struggling to pay your energy bills, we can help you. Please visit or contact us for advice:

  • Visit us
    Our main office at 66 Devonshire Road, Cambridge CB1 2BL is open for drop-ins (no appointment required) from Monday to Friday, 9.15am-12.45pm.
    You can also visit one of our many outreach sessions – locations and opening times are listed at
    Please bring your latest gas and electricity bills and meter readings, if you have them, so we can help you get a better deal.
  • Phone 0344 848 7979
    Our phone lines are open from Monday to Friday and the best time to call is 2pm-4pm.
  • Email us
    For advice by email, please complete our email advice form and provide as much information as possible. We aim to reply within 3 working days but response times may be longer if demand is high.

Please note that we are only funded to help people who live or work in Cambridge or South Cambridgeshire. If you are not in those areas, please find your local Citizens Advice.

If you’d like advice about a problem with your energy supplier, including how to make a complaint, you can also contact the Citizens Advice consumer helpline.