Still in business - Cambridge Citizens Advice announces emergency changes to its services

While continuing to offer free, confidential independent advice, Cambridge Citizens Advice has announced some important changes to the way it provides support to the local community. In line with Government advice, the main office at 66 Devonshire Road CB1 2BL has been closed and all face to face advice sessions have been suspended until further notice, as are sessions at their neighbourhood drop-ins and at GP surgeries. People who have already booked appointments will be contacted by their advisor by phone instead.

Rachel Talbot, Cambridge Citizens Advice CEO, explains:

"I’d like to reassure local people that we are still very much in business. There are a number of ways you can continue to get advice during this difficult time. Anyone who needs our services can still talk to an advisor over the telephone on our Adviceline. You can also chat to an advisor online or email us via the Cambridge Citizens Advice website."

How to contact Cambridge Citizens Advice:

  • General advice will be given via the Adviceline Freephone 08082 787808. This is open Monday to Friday from 9am to 5pm.
  • People can email us by visiting the website at
  • Anyone looking for money advice can webchat with a trained adviser at
  • Those looking for advice on consumer issues (e.g. issues related to products or services you've purchased, cancelled holidays etc.) can contact the Citizens Advice Consumer Helpline on 0808 223 1133 or chat online to an advisor.
  • Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 144 8444.

Waiting times for these services may be longer than usual as demand for advice has increased massively.

Any clients needing a voucher for one of the 4 Cambridge City Foodbanks which remain open can contact us on the Adviceline or via e-mail (above).

Rachel Talbot, Cambridge Citizens Advice CEO, continues:

“Citizens Advice has an important role to play by giving people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at or via the Coronavirus updates page on Cambridge Citizens Advice’s own website You can also follow us on Twitter at @CambridgeCAB.”