In order to provide our services we have to raise nearly £1 million per year.

This investment saves public services nearly £8 million* per year through:

  • Reducing expenditure on benefits.
  • Reducing demands for NHS services.
  • Reducing the cost of homelessness.
  • Improving the health and wellbeing of our clients.
  • Improving the productivity of our clients.*

And benefits clients to the tune of nearly £9 million through increased Benefits/Tax Credits, reduced debts and consumer redress.*

*This has been calculated using the “New Economy” cost benefit analysis guidance tool approved by HM Treasury economists.

 

Enquiry areas we helped people with in 2015/16 by percentage

In 2015/16, we helped solve 23,676 issues.

55% of people we help are women.

33% of people we help have a disability or long-term illness.