Projects & Impact Our Impact Our Impact In order to provide our services we have to raise nearly £1 million per year. This investment saves public services nearly £8 million* per year through: Reducing expenditure on benefits. Reducing demands for NHS services. Reducing the cost of homelessness. Improving the health and wellbeing of our clients. Improving the productivity of our clients.* And benefits clients to the tune of nearly £9 million through increased Benefits/Tax Credits, reduced debts and consumer redress.* *This has been calculated using the “New Economy” cost benefit analysis guidance tool approved by HM Treasury economists. Enquiry areas we helped people with in 2015/16 by percentage In 2015/16, we helped solve 23,676 issues. 55% of people we help are women. 33% of people we help have a disability or long-term illness.