Client feedback

We ask clients for feedback on advice given a month after their visit. We are very grateful for this feedback as it helps us to improve our service and know what we are doing well.

Here are the findings from this year’s client feedback:

  • Nearly all our clients (96%) said that they would recommend the service to others
  • More than 4 out of 5 (83%) said that the advice was ‘Good’ or ‘Excellent’
  • 2 out of 3 (66%) felt that they would be more confident in managing a problem themselves after seeing us.

These are just some of the positive comments we have received from clients:

"Very friendly, organised, professional and helpful advice service."
"I'm not sure how I would have coped over the last 10 years if I had not been able to get valuable advice and help from Cambridge CAB. They've been brilliant."
"Excellent from start to finish. I now have a new financial start."
“I have to point out that all members of the staff I had to deal with were really good professionals, helpful, patient. I am really grateful for the precious help they gave me.”
"Very helpful, reduced my anxiety, made me feel more positive about the future."
“The adviser I saw was brilliant. So helpful and informative. She is why I gave CAB 10/10. Amazingly helpful and kind person.”
"Every time I have been you have been very helpful. You are a blessing. When we don’t know where to go or what to do, you are there."