Volunteer opportunities

If you would like to apply for any of these roles or have any questions, please contact Emma Malfroy by phone on 01223 222697 or by email at emmam@cambridgecab.org.uk.

Please note that, due to conflict of interest, we cannot accept applications from people who have been a client of Cambridge Citizens Advice within the last 6 months. You are welcome to apply at a later date, but there must be a 6 month gap from when you last accessed our advice service.


Volunteer Generalist Advisers

Volunteer generalist advisers provide information and advice to members of the public both face to face and over the phone. They explore options and implications so that clients can make a decision, act for the client where necessary, make sure accurate case records are kept, and participate in bureau meetings and training.

You could do this role if you are available to volunteer for a minimum of 7 hours a week for at least 12 months. Full training is given so no previous adviser experience is necessary. The training courses usually take place three times a year.

Follow the following links for further details:


Volunteer Receptionists

We’re looking for reception volunteers, whose role is to welcome clients and oversee the waiting room.

Main responsibilities

  • Welcome clients and other visitors, and coordinate appointments
  • Manage the waiting room area
  • Answer the phone and transfer calls as appropriate
  • Take records of the number of client visits and waiting times
  • Accurately input client information into the database
  • Basic photocopying and scanning may also be required (Training given)

Skills and qualities required

  • Be friendly and approachable
  • Be discreet and treat all exchanges with clients as confidential
  • Be able to keep calm under pressure
  • Have basic computer skills
  • Be committed to the aims and principles of Citizens Advice

When we need you:

  • You tell us when you are available and we are happy to find hours to suit
  • Whether it is a few hours, half a day, regularly every week or to act as floating support to plug a gap then we want you.

Full support and training will be provided.




Volunteer Admin Support

Administrative support is essential to the smooth and efficient running of Cambridge Citizens Advice.

Main responsibilities:

• Scanning and copying paperwork and attaching these documents to our case recording database, for our volunteers and paid staff.

• Preparing various documents for handing out to our clients such as budget packs, benefit check pack, which are to printed out, stapled together and replenished as used.

Working hours: 10am-1pm Monday-Friday. We are looking for a different person to work each session.

Commitment required: 1 session per week

If you have administration experience and would be interested in volunteering in this location, we would like to hear from you.


If you would like to apply for any of these roles or have any questions, please contact Emma Malfroy by phone on 01223 222697 or by email at emmam@cambridgecab.org.uk.