Cambridge and District Citizens Advice is a registered charity that provides free advice and support to any member of the public on problems they face in their everyday lives. We also undertake research and campaigning work in order to improve the policies and practices that affect our clients.
In the last year, our advisors helped 18,261 clients, addressing 46,440 issues through our main Bureau and at our outreach centres. There is no other local organisation with the capacity to provide such a service, free of charge, to the citizens of this district.
We rely on a team consisting of paid staff working alongside experienced volunteers. All staff and volunteers receive extensive training often taking up to 18 months to complete. Not all volunteers become advisers. Some become receptionists, administrators, IT or media workers. Our Board of trustees are also volunteers.
The activities of the organisation are overseen by a Board of Trustees who also set the overall strategy. The day-to-day running of the organisation is devolved to the Chief Executive. We are a registered charity, a registered company, authorised and regulated by the FCA and a member of the national Citizens Advice network.
As an independent charity, we rely on the generosity of supporters, which includes organisations and individuals. It cost over £800,000 last year to fund the advice provision services. We also fund ongoing training for volunteers and staff to keep their expertise up to date, and maintain their accreditation status.
Visit this section for the latest news and announcements from Cambridge Citizens Advice. You can also follow us on Twitter at https://twitter.com/cambridgecab.
The site aims to be AA compliant with the Web Content Accessibility Guidelines 2.0 for disabled users. The information contained here is for general guidance purposes only and is not legal advice and we are committed to ensuring that we are compliant with our obligations under the General Data Protection Regulation (GDPR).