Please be aware: On Wednesday 2nd December we will be closing the phone and other online services from 1pm for staff training. You will still be able to leave messages and emails and we will be back to normal 9 - 5 on Thursday 3rd December.
Training is essential to maintain a high quality service. Our staff have been able to stay open for business during this Covid-19 pandemic and continue to provide the latest advice in these difficult times.
Cambridge & District Citizens Advice provide a free, impartial and confidential service to support people who live and work in Cambridge and South Cambridgeshire. We offer advice on a wide range of issues, including benefits, debts, housing, relationships and employment.
If you are an individual or you know an individual who is in need of help during this Coronavirus crisis, there are lots of organisations, charities and community groups reaching out to help people. Please have a look at the Cambridgeshire Online Directory to find an organisation near you who may be able to offer you support. Link Find a COVID-19 support group for help.
Drop-ins sessions have been temporarily suspended at all our centres, but we are still open for business - by phone and email.
By phone - call the Adviceline Freephone: 08082 787808 any time between 9.00 - 5.00 Monday to Friday and we aim to answer all calls during those hours.
If your call is not answered either because the Adviceline is busy or you're calling out of hours, you'll be put through to our voicemail system. Voicemail is now available 24/7. You will need to tell us:
We will call you back as soon as we can.
By email - go to Email for advice available 24/7 and we will reply as soon as possible.
Don't have internet access or phone credit?
Follow us on Twitter at @CambridgeCAB.
Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 144 8444. We can support you in the early stages of your Universal Credit application.