Free advice and support near you

Cambridge & District Citizens Advice provides information, advice and support to help local people overcome their problems. We help people with a wide range of issues, including benefits, debts, housing, relationships, employment and other questions.

We are a registered charity and the service we provide is free, impartial and confidential. We are a local organisation, helping people who live or work in Cambridge and South Cambridgeshire, and we are members of the national Citizens Advice network.

Last year, we helped 16,682 people with 42,592 issues.

We offer advice in person, over phone and via email - for our locations, opening hours and contact details, please visit the Get advice page.

Please note that our drop-in times will be changing from Monday 2nd September 2019. Our new opening times will be as follows:

Monday to Thursday 9:00am-12:30pm

Friday 9:00am-12 noon

Get help applying for universal credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from application through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444

Visit us:

At our main office 66 Devonshire Road we are providing a computer solely for accessing the Universal Credit application system that clients can use to apply and check their account. However, under Universal Credit rules, claimants must complete the application form by themselves and their details must not be input by anyone else.

For online advice visit:

https://www.citizensadvice.org.uk/benefits/universal-credit/


To chat to a trained adviser online about your Universal Credit application please go to:

https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim