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Additional sources of help: Government Support During Covid-19 | Cambridgeshire County Council Coronavirus Support | Cambridge City Council Coronavirus |


Adapting for Covid-19: still open for business

Cambridge & District Citizens Advice provide a free, impartial and confidential service to support people who live and work in Cambridge and South Cambridgeshire. We offer advice on a wide range of issues, including benefits, debts, housing, relationships and employment.

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 📱 01223 618594 (Mon - Fri 8am - 4pm) or email us at htc@cambridgecab.org.uk. We can help you initially by running a "better off" benefit calculation to ensure that claiming Universal Credit is right for you. We can then discuss the results and give you more information. If it is right for you and you'd like to make a claim, we can support you in the early stages of your Universal Credit application.

For all other enquiries, please phone or email us for help as outlined below:

Drop-ins sessions have been temporarily suspended at all our centres, but we are still open for business - by phone and email.

Phone us

By phone - call the Adviceline Freephone: 08082 787808 any time between 9.00 - 5.00 Monday to Friday and we aim to answer all calls during those hours.

If your call is not answered either because the Adviceline is busy or you're calling out of hours, you'll be put through to our voicemail system. Voicemail is now available 24/7. You will need to tell us:

  • your name;
  • contact details, e.g. the phone number that you want us to call back on and whether it's OK to leave a message if you don't answer;
  • a brief outline of the issue.

We will call you back as soon as we can.

Email us

By email - go to Email for advice available 24/7 and we will reply as soon as possible.

Don't have internet access or phone credit?

  • Put your name, contact phone number and very brief details of your issue on a piece of paper and post it through the letterbox of our office in Devonshire road and we will call you back.

If you are an individual or you know an individual who is in need of help during this Coronavirus crisis, there are lots of organisations, charities and community groups reaching out to help people. Please have a look at the Cambridgeshire Online Directory to find an organisation near you who may be able to offer you support. Link Find a COVID-19 support group for help.


Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 01223 618594. We can support you in the early stages of your Universal Credit application.

From Monday 18th January, Job Centres are temporarily reducing opening hours to 10am to 2pm daily for those customers who cannot access services in any other way. The rest of the time customers will continue to be served online or on the phone.


Cambridge & District Citizens Advice

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