Free advice and support

Cambridge & District Citizens Advice is a registered charity and a member of the national Citizens Advice network. We provide a free, impartial and confidential service to support people who live and work in Cambridge and South Cambridgeshire. We help people with a wide range of issues, including benefits, debts, housing, relationships and employment.

Universal credit
Did you know,for example, that we can support you in the early stages of your Universal Credit application?

We offer advice in person, over the phone and via email. Our main office is in Cambridge (close to the Rail Station) but we also have a number of outreach centres. A summary including opening times can be found below but for more details about our locations, opening hours and contact details, please visit the Get advice page.

Cambridge main office:
66 Devonshire Road, Cambridge CB1 2BL
Mon to Thurs 9am - 12.30pm
Fri 9am -12pm
(drop-in - no appointment necessary)
Cambridge (centre)
Cambridge City Council, Mandela House, 4 Regent Street, Cambridge CB2 1BY
Tues 11am - 2pm
(drop-in - no appointment necessary)
Cambridge (north)
Meadows Community Centre, 1 St Catherine’s Road, Cambridge CB4 3XJ
Wed 11am - 3pm
(drop-in - no appointment necessary)
Cambourne
South Cambridgeshire District Council, South Cambridgeshire Hall, Cambourne Business Park, Cambourne CB23 6EA
Tues 10am - 1pm
(appointments arranged by South Cambs District Council only)
Girton
William Collyn Community Centre, Wellbrook Way, Girton, Cambridge, CB3 0GP
Wed 1pm - 4pm
(drop-in - no appointment necessary)
Longstanton
Longstanton Branch Surgery, Magdalene Close, Longstanton CB24 3EG
Every other Mon 10.30am - 12pm
(drop-in - no appointment necessary)
Sawston
John Huntingdon Centre, 189 High Street, Sawston CB22 3HJ
Fri 9.30am - 12.30pm
(drop-in - no appointment necessary)
Trumpington
Clay Farm Centre, Hobson Square, Trumpington CB2 9FN
Mon 9.30am - 12.30pm
(drop-in - no appointment necessary)
Willingham
Willingham Medical Practice, 52 Long Lane, Willingham CB24 5LB
Every other Tues 10.30am - 12pm
(drop-in - no appointment necessary)

Last year, we helped 16,682 people with 42,592 issues.


Get help applying for universal credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from application through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8444

Visit us:

At our main office 66 Devonshire Road we are providing a computer solely for accessing the Universal Credit application system that clients can use to apply and check their account. However, under Universal Credit rules, claimants must complete the application form by themselves and their details must not be input by anyone else.

For online advice visit:

https://www.citizensadvice.org.uk/benefits/universal-credit/


To chat to a trained adviser online about your Universal Credit application please go to:

https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim