Free advice and support

Cambridge & District Citizens Advice provide a free, impartial and confidential service to support people who live and work in Cambridge and South Cambridgeshire. We offer advice on a wide range of issues, including benefits, debts, housing, relationships and employment.

Why we need your support now:

We want to transform our Money Advice services in this time of crisis to enable virtual face-to-face advice and train up partner agencies.

For this reason, we have set up a crowdfunding page with the support of the Aviva Community Fund. Please watch the video and visit our crowdfunding page and support us if you are able. Many thanks.


Events

29/05/2020 - Our Specialist Adviser, Lee, answered questions on Covid-19 Housing support during a live session on social media and kicked things off with a recent housing case study of how we can help people like you during this difficult time. Read the advice given by Lee during this session.

01/05/2020 - You can also watch a video discussion which focuses on the impact of Covid-19 on Work, Benefits, Housing and Debt with Chloe Barnard at Cambridge Citizens Advice.


Phone or email us for help

Drop-ins sessions have been temporarily suspended at all our centres, but we are still open for business - by phone and email.

Phone us

By phone - call the Adviceline: 0344 848 7979 any time between 9.00 - 5.00 Monday to Friday and we aim to answer all calls during those hours.

If your call is not answered either because the Adviceline is busy or you're calling out of hours, you'll be put through to our voicemail system. Voicemail is now available 24/7. You will need to tell us:

  • your name;
  • contact details, e.g. the phone number that you want us to call back on and whether it's OK to leave a message if you don't answer;
  • a brief outline of the issue.

We will call you back as soon as we can.

Email us

By email - go to Email for advice available 24/7 and we will reply as soon as possible.

Don't have internet access or phone credit?

  • Put your name, contact phone number and very brief details of your issue on a piece of paper and post it through the letterbox of our office in Devonshire road and we will call you back.

Follow us on Twitter at @CambridgeCAB.


Universal Credit

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 144 8444. We can support you in the early stages of your Universal Credit application.


Cambridge and District Residents

If you are an individual or you know an individual who is in need of help, there are lots of organisations, charities and community groups reaching out to help people. Please have a look at the Cambridgeshire Online Directory to find an organisation near you who may be able to offer you support. Link Find a COVID-19 support group for help.

Advice and guidance about how to cope with shielding, self-isolation and social distancing is being updated daily. As part of our response, we are creating a list of external links related to your enquiries to give you an additional source of information to support you. This includes:


Last year, we helped 16,682 people with 42,592 issues. We couldn't do this without your support.