Our Adviceline is often very busy and you may have to wait in a queue or call back at less busy times such as afternoons. We offer a voicemail service if you would rather have us call you back when we are less busy.
Calls to our adviceline are answered by our trained volunteer advisers. They will ask you questions about you and your situation to determine the best advice for you. They will explain your options so you can make your own informed decisions about your situation.
We aim to resolve your issue when you call us but we may advise you to take some action and then contact us again. After talking to you we may believe it is best for you to come for a pre-arranged appointment at our office or one of our community locations.
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8444
You can get advice Monday – Friday between 8am and 6pm.
For online advice visit: citizensadvice.org.uk/helptoclaim