Our impact

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We hope this section will give you a better understanding of what we do here at Cambridge and District Citizens Advice Bureau, what we’ve achieved over the last two years and why we need your support to continue our success.

All our advice is regulated and quality controlled and in the last year we have consistently scored in the high 88%+ for Quality of Advice and 98% for Customer Service.

As well as the information recorded here, read about the impact we have had on individual clients through their feedback and individual stories. Go to our Get Advice page to find out how to contact us if you need help with an issue. If you'd like to donate, please visit our Donate page.

Weekly/Monthly Breakdown of Statistics

Key Statistics for February 2021 Feb 01 - 05Feb 08 - 12 Feb 15 - 19
Feb 22 - 27
Clients supported 363 393
346 -
Issues we have helped clients to solve 1,026 1,137 1,027
-
Clients contacted us by
Email 42%; Phone 55%; Other* 3% Email 38%; Phone 60%; Other* 2%
Email 37%; Phone 57%; Other* 6%
Email - Phone - Other* -
Activities (e.g. no. of meetings, phone calls, emails & letters to help resolve issues) 557 572 526 -
Debts written off for clients £39,846 £19,200 £4,836 -
Income gained for our clients £101,970 £86,127 £83,295
-
% of clients with a disability or long-term illness 43% 40%
36% -
% of clients we help who are women59%
63% 62% -

* Other: letter, webchat, in person

Key Statistics for January 2021 Jan 04 - 08Jan 11- 15 Jan 18 - 22 Jan 25 - 29
Clients supported 356 415 345 411
Issues we have helped clients to solve 1,119 1278 958 1098
Clients contacted us by
Email 38%; Phone 52%; Other* 10% Email 30%; Phone 53%; Other* 17%
Email 39%; Phone 55%; Other* 6% Email 40%; Phone 57%; Other* 3%
Activities (e.g. no. of meetings, phone calls, emails & letters to help resolve issues) 506 637 498 599
Debts written off for clients - £12,000 £48,151 £14,373
Income gained for our clients £127,799 £171,342 £84,232 £94,385
% of clients with a disability or long-term illness 39% 44% 42% 43%
% of clients we help who are women61%
55% 55% 58%

* Other: letter, webchat, in person

We have temporarily closed our centres for one to one sessions in line with Covid-19 restrictions. Clients contact us primarily by phone or email.

Annual Breakdown of Statistics


2018/19 2019/20
Clients supported 16,682 18,261
Issues we have helped clients to solve42,59246,440
No. of clients who used our walk-in centres
13,566
Debts written off for clients
£2,541,059£3,896,303
Income gained for our clients £3,067,034 £
% of clients with a disability or long-term illness 34% %
% of clients we help who are women 57% %

All names in these case studies are fictitious to protect clients' privacy.


Top issues April - June 2020 at a glance

Top issues April - June 2020 at a glance

A look at the 2 main issues - benefits and debt - that seriously affected our clients during the pandemic.

Top 5 issues of 2018-19

Top 5 issues of 2018-19

A look at the top 5 issues we dealt with during 2018-2019 with links to our online information pages.

Client feedback

Client feedback

We are pleased to report that 96% of our clients would recommend us – find more client feedback on this page.

Client stories

Client stories

Visit this page to read some examples of clients we’ve helped with different problems. All names in these case studies are fictitious to protect clients' privacy.