Our impact

We hope this section will give you a better understanding of what we do here at Cambridge and District Citizens Advice Bureau, what we’ve achieved over the last two years and why we need your support to continue our success.

All our advice is regulated and quality controlled and in the last year we have consistently scored in the high 88%+ for Quality of Advice and 98% for Customer Service.

As well as the information recorded here, read about the impact we have had on individual clients through their feedback and individual stories.


2018/19 2019/20
Clients supported 16,682 18,261
Issues we have helped clients to solve42,59246,440
No. of clients who used our walk-in centres
13,566
Debts written off for clients
£2,541,059£3,896,303
Income gained for our clients £3,067,034 £
% of clients with a disability or long-term illness 34% %
% of clients we help who are women 57% %

Top issues April - June 2020 at a glance

Top issues April - June 2020 at a glance

A look at the 2 main issues - benefits and debt - that seriously affected our clients during the pandemic.

Top 5 issues of 2018-19

Top 5 issues of 2018-19

A look at the top 5 issues we dealt with during 2018-2019 with links to our online information pages.

Client feedback

Client feedback

We are pleased to report that 96% of our clients would recommend us – find more client feedback on this page.

Client stories

Client stories

Visit this page to read some examples of clients we’ve helped with different problems.