We hope this section will give you a better understanding of what we do here at Cambridge and District Citizens Advice Bureau, what we’ve achieved over the last two years and why we need your support to continue our success.
All our advice is regulated and quality controlled and in the last year we have consistently scored in the high 88%+ for Quality of Advice and 98% for Customer Service.
As well as the information recorded here, read about the impact we have had on individual clients through their feedback and individual stories.
| 2018/19 | 2019/20 | |
| Clients supported | 16,682 | 18,261 |
| Issues we have helped clients to solve | 42,592 | 46,440 |
| No. of clients who used our walk-in centres | 13,566 | |
| Debts written off for clients | £2,541,059 | £3,896,303 |
| Income gained for our clients | £3,067,034 | £ |
| % of clients with a disability or long-term illness | 34% | % |
| % of clients we help who are women | 57% | % |
The top 5 issues in 2018/19:
- Benefits and tax credits - 27%
- Debt - 17%
- Housing - 11%
- Employment - 8%
- Relationships & family - 7%
