Who we are

Cambridge and District Citizens Advice is a registered charity that provides free advice and support to any member of the public on problems they face in their everyday lives. We also undertake research and campaigning work in order to improve the policies and practices that affect our clients.

We offer help in relation to a wide range of social welfare areas. We can help you enforce employment rights, manage your money, improve your housing, and access benefit entitlements. We also promote consumer rights, such as protecting people from scams and rogue traders.

Cambridge & District Citizens Advice is part of a network of around 320 other local Citizens Advice Offices. We are all regulated by, and members of, National Citizens Advice who audit the quality of our work regularly.

Our work is also regulated by the Financial Conduct Authority and our Money Advisers are all members of the Institute of Money Advisers.

We are an accredited Living Wage employer and are members of Go Green, Travel for Cambridgeshire and the British Quality Foundation.

Our service aims

We provide free, independent, non-judgemental, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Our service aims are:

  • To provide the advice people need for the problems they face
  • To help people to become more self reliant to deal with problems in the future
  • To improve the policies and practices that affect people’s lives


Our strategic plans 2018 - 2021

Our strategic plans 2018 - 2021

Our 3 year business plans from March 2018 including our plans for 2021.

Annual Report and Accounts 2020

Annual Report and Accounts 2020

Our Annual Report and Accounts for 2020 including our response to Covid-19.

Annual Report and Accounts 2019

Annual Report and Accounts 2019

A special edition of our 2019 Annual Report to celebrate our 80th anniversary.

History from 1939

History from 1939

Cambridge & District Citizens Advice was one of the first Bureaux to be set up in 1939 at the start of World War II.