Adviceline Freephone
0808 278 7808
Monday to Friday 9am to 4pm

Casework Assistant

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • work with Citizens Advice caseworkers who help clients, in depth, with specific problems
  • call clients to arrange appointments to get advice and explain what they’ll need to bring
  • prepare casework information e.g. collect client income and expenditure details

What’s in it for you?

  • make a real difference to people’s lives
  • be a valued member of the caseworker team 
  • build on valuable skills such as communication, listening and evaluation
  • increase your employability
  • work with a range of different people, independently and in a team
  • have a positive impact in your community

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


If you are interested in volunteering and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please email us:

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