How to get advice

Coronavirus - COVID 19

Following Government advice, face to face appointments and drop-in sessions have been temporarily suspended at all our centres. We are still open for business providing a free, impartial and confidential service to support people who live and work in Cambridge and South Cambridgeshire. Please use our telephone Adviceline or Email us.


Phone us

By phone - call the Adviceline: 0344 848 7979 any time between 9.00 - 5.00 from Monday to Friday and we will aim to answer all calls.

We don’t use a call queuing service, so please try again later if your call isn’t answered.


Email us

By email - you can email us for advice or request a call-back by going to Email for advice which is available 24/7 and we will reply as soon as possible.

Our Client Agreement explains what you can expect from us and what we expect from you when you get advice from us. We will need to record information about you to help with your enquiry, so please give us as much information as possible, so that we can answer your question quickly.


If your call is not answered either because the Adviceline is busy or you're calling out of hours, you'll be put through to our voicemail system. Voicemail is now available 24/7. You will need to tell us:

  • your name;
  • contact details, e.g. the phone number that you want us to call back on and whether it's OK to leave a message if you don't answer;
  • a brief outline of the issue.

We will call you back as soon as we can.


Don't have internet access or phone credit?

  • Put your name, contact phone number and very brief details of your issue on a piece of paper and post it through the letterbox of our office in Devonshire Road and we will call you back.

Universal Credit

There's a dedicated line for advice about Universal Credit (UC). Call us for free: 0800 144 8444 Monday to Friday 8am - 6pm. We can support you in the early stages of your Universal Credit application.


Talk online

Chat lets you talk to a trained adviser online. Online Chat is not available on public holidays.

If your issue’s about applying for Universal Credit, talk to us on our Help to Claim page. This is usually available 8am to 6pm, Monday to Friday.

If your issue’s about debt, talk to us on our debt chat page. This is usually available 8am to 7pm, Monday to Friday.

If you have a consumer issue like broken or faulty goods, talk to our consumer service. This is usually available 9am to 5pm, Monday to Friday.


If you want to write to us with your problem, our address is:

The Advice Manager
Cambridge & District Citizens Advice
66 Devonshire Road
Cambridge
CB1 2BL


Drop-ins and face to face appointments have been temporarily suspended.


For general enquiries:

You can contact us for general enquiries as follows:

We cannot provide advice from this phone number or email address.

PLEASE NOTE: We are only funded to help people who live or work in Cambridge City and South Cambridgeshire District. If you are not in those areas, we will not be able to help you and you should find your local Citizens Advice.


Self help

We also have a section on this website with online information that you can view.


Our main office in Devonshire Road is temporarily closed

Main office – 66 Devonshire Road, Cambridge CB1 2BL

We are located five minutes’ walk from Cambridge Railway Station and the guided bus stop, and near many major bus and road routes. From town you can get the Citi 1, 3 or 7 buses to the station. Parking is available on meters outside the Bureau (limited to 2 hour stays) or at the main Railway Station Car Park. There is street parking available for Blue Disabled Badge holders and a bicycle park for clients at the front of the building.

Our outreach centres are temporarily closed

Our outreach sessions:

Cambridge (centre)
Cambridge City Council, Mandela House, 4 Regent Street, Cambridge CB2 1BY
Tuesday 11am – 2pm
(drop-in - no appointment necessary)

Cambridge (north)
Meadows Community Centre, 1 St Catherine’s Road, Cambridge CB4 3XJ
Wednesday 11am – 3pm
(drop-in - no appointment necessary)

Cambourne
South Cambridgeshire District Council, South Cambridgeshire Hall, Cambourne Business Park, Cambourne CB23 6EA
Tuesday 10am – 1pm
(appointments arranged by South Cambridgeshire District Council only)

Girton
William Collyn Community Centre, Wellbrook Way, Girton, Cambridge, CB3 0GP
Wednesday 1pm – 4pm
(drop-in - no appointment necessary)

Longstanton
Longstanton Branch Surgery, Magdalene Close, Longstanton CB24 3EG
Every other Monday 10.30am – 12pm
(drop-in - no appointment necessary)
Upcoming dates: 2nd March, 16th March, 30th March

Sawston
John Huntingdon Centre, 189 High Street, Sawston CB22 3HJ
Friday 9.30am – 12.30pm
(drop-in - no appointment necessary)

Trumpington
Clay Farm Centre, Hobson Square, Trumpington CB2 9FN
Monday 9.30am - 12.30pm
(drop-in - no appointment necessary)

Willingham
Willingham Medical Practice, 52 Long Lane, Willingham CB24 5LB
Every other Tuesday 10.30am – 12pm
(drop-in - no appointment necessary)
Upcoming dates: 3rd March, 17th March, 31st March

Our GP surgery outreach sessions - by appointment only:

Arbury
Arbury Road Surgery, 114 Arbury Road, Cambridge, CB4 2JG
Thursday 2pm-5pm (appointments only)

Chesterton
Nuffield Road Medical Centre, Nuffield Road, Cambridge, CB4 1GL
Friday 8.30am - 11.30am (appointments only)

Fen Ditton
East Barnwell Health Centre, Ditton Lane, Cambridge, CB5 8SP
Friday 8.30am - 1pm (appointments only)

Find a solicitor

If you act quickly, many problems are solved without the need for a solicitor.

Not sure what to do? Talk with us first.

If you would you prefer to meet a solicitor, see our list of local solicitors