Get advice by phone or email

Coronavirus COVID 19

Please note that face to face appointments and drop-ins in all our centres have been suspended until further notice. This is a precautionary measure due to the Coronavirus Covid-19.

We are sorry for any inconvenience this may cause.


Phone or write

We have a number of ways you can contact us, particularly during the current situation when you will not be able to visit us and see an adviser face to face. You can:

Ring us on our Adviceline. The phone number is 0344 848 7979.

Our phone lines are staffed from Monday to Friday. You can call any time between 9.00am - 5.00pm. We don’t use a call queuing service, so please try again later if your call isn’t answered.

There's a dedicated line for advice about Universal Credit (UC). Call us for free: 0800 144 8444.

If you want to write to us with your problem, our address is:

The Advice Manager
Cambridge & District Citizens Advice
66 Devonshire Road
Cambridge
CB1 2BL

Email us at the following address: Email for advice

Please give us as much information as possible, so that we may answer your question quicker. We usually aim to respond within three working days.

PLEASE NOTE: We are only funded to help people who live or work in Cambridge City and South Cambridgeshire District. If you are not in those areas, we will not be able to help you and you should find your local Citizens Advice.


Self help

We also have a section on this website with online information that you can view.


If you would like to ask us for advice, please see our Client Agreement which explains what you can expect from us and what we expect from you when you get advice from us.

More details about where and when below

Our main office in Devonshire Road is temporarily closed

Coronavirus COVID 19

Please note that face to face appointments and drop-ins in all our centres have been suspended until further notice. This is a precautionary measure due to the Coronavirus Covid-19.

We are sorry for any inconvenience this may cause.


Main office – 66 Devonshire Road, Cambridge CB1 2BL

Drop-in (no appointment necessary).

Monday to Thursday 9.00am - 12.30pm

Friday 9.00am - 12noon

We are located five minutes’ walk from Cambridge Railway Station and the guided bus stop, and near many major bus and road routes. From town you can get the Citi 1, 3 or 7 buses to the station. Parking is available on meters outside the Bureau (limited to 2 hour stays) or at the main Railway Station Car Park. There is street parking available for Blue Disabled Badge holders and a bicycle park for clients at the front of the building.

Our outreach centres are temporarily closed

Our outreach sessions:

Cambridge (centre)
Cambridge City Council, Mandela House, 4 Regent Street, Cambridge CB2 1BY
Tuesday 11am – 2pm
(drop-in - no appointment necessary)

Cambridge (north)
Meadows Community Centre, 1 St Catherine’s Road, Cambridge CB4 3XJ
Wednesday 11am – 3pm
(drop-in - no appointment necessary)

Cambourne
South Cambridgeshire District Council, South Cambridgeshire Hall, Cambourne Business Park, Cambourne CB23 6EA
Tuesday 10am – 1pm
(appointments arranged by South Cambridgeshire District Council only)

Girton
William Collyn Community Centre, Wellbrook Way, Girton, Cambridge, CB3 0GP
Wednesday 1pm – 4pm
(drop-in - no appointment necessary)

Longstanton
Longstanton Branch Surgery, Magdalene Close, Longstanton CB24 3EG
Every other Monday 10.30am – 12pm
(drop-in - no appointment necessary)
Upcoming dates: 2nd March, 16th March, 30th March

Sawston
John Huntingdon Centre, 189 High Street, Sawston CB22 3HJ
Friday 9.30am – 12.30pm
(drop-in - no appointment necessary)

Trumpington
Clay Farm Centre, Hobson Square, Trumpington CB2 9FN
Monday 9.30am - 12.30pm
(drop-in - no appointment necessary)

Willingham
Willingham Medical Practice, 52 Long Lane, Willingham CB24 5LB
Every other Tuesday 10.30am – 12pm
(drop-in - no appointment necessary)
Upcoming dates: 3rd March, 17th March, 31st March

Our GP surgery outreach sessions - by appointment only:

Arbury
Arbury Road Surgery, 114 Arbury Road, Cambridge, CB4 2JG
Thursday 2pm-5pm (appointments only)

Chesterton
Nuffield Road Medical Centre, Nuffield Road, Cambridge, CB4 1GL
Friday 8.30am - 11.30am (appointments only)

Fen Ditton
East Barnwell Health Centre, Ditton Lane, Cambridge, CB5 8SP
Friday 8.30am - 1pm (appointments only)

Visit our kiosks

Cambridge City

South Cambridgeshire

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