Privacy Policy

May 2018

At Cambridge Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don't sell it to anyone

We handle and store your personal information in line with the law.

Who's responsible for keeping your personal information safe

Cambridge Citizens Advice is an independent charity and a member of the national Citizens Advice charity.

Cambridge Citizens Advice and national Citizens Advice are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we're a 'joint data controller' for your personal information.

What we do with your information

How we handle your personal information depends on how you interact with us.

1. Getting advice from us

When you get advice from us – our privacy policy

2. Using our website

When you use our website ( we collect information from you such as location data, cookies, and personal information you give us through completing online forms.


When you browse our website, we collect 'cookies' to help us understand more about how our site is used by visitors, and to improve your experience of our website.

A 'cookie' is a bit of information kept on your computer. It tells us things like what device you're using and what pages you click on. We use cookies to track aspects of your visits, including the length of your visit, your browser, geographic location and the use of the search facility on this website.

We collect his data using Google Analytics. You can find out more about how Google Analytics uses cookies here.

If you don't want to receive cookies, you can change the settings in your web browser. You can also delete cookies that have already been set.

To find instructions on how to restrict or block cookies, click on Help in your web browser and search for 'cookies'. You can find out more about cookies and how to delete them on the Information Commissioner's Office (ICO) website.

Find out more

You can read the Citizens Advice privacy policy in full here.

You can contact us at any time and ask us:

  • what information we've stored about you
  • to change or update your details
  • to delete your details from our records.

This page was updated on 19 June 2018.