Our impact

In order to provide our services we have to raise nearly £1 million per year.

This investment saves public services nearly £8 million* per year through:

  • Reducing expenditure on benefits.
  • Reducing demands for NHS services.
  • Reducing the cost of homelessness.
  • Improving the health and wellbeing of our clients.
  • Improving the productivity of our clients.*

This benefits clients to the tune of nearly £9 million through increased Benefits/Tax Credits, reduced debts and consumer redress.*

*This has been calculated using the “New Economy” cost benefit analysis guidance tool approved by HM Treasury economists.


In 2017/18, we helped solve 36,482 issues.

  • 56% of people we help are women.
  • 35% of people we help have a disability or long-term illness.
  • £2,137,122 of income was gained for our clients
  • 1,003 individuals and families were prevented from becoming homeless