Become a Volunteer

There's more than one way to volunteer!

We currently have 113 volunteers of whom 63 are fully qualified advisers. Our ideal number of advisers - which is our core activity - would be 75. This is just to maintain the general advice sessions at our main office. We also have a number of outreach centres and one of our aims is to extend the service we provide to the surrounding district.

We value diversity and believe that a diverse team enables us to better understand and meet the needs of our clients. We therefore follow the same equal opportunities policy when recruiting volunteers as we do for recruiting our paid staff.

If you would like to apply or have any questions, please contact Emma Malfroy by phone on 01223 222697 or by email at

Due to conflict of interest, we cannot accept applications from people who have been a client within the last 6 months. You are welcome to apply at a later date, but there must be a 6 month gap from when you last accessed our advice service.

Some of our trustees are volunteers who bring a diverse range of experiences and skills to the Board. Find out how to Become a Trustee.

Why volunteer with us?

Why volunteer for us?

Volunteering with us is a great way to pick up skills, explore career options and make new friends. It can help you to gain confidence and get to know your community. It is also a good way to re-enter the workplace after a period of absence or a way to keep your mind active in retirement. All of our volunteers are offered full support and training to find the right role for them.

Volunteers form an essential part of our charity and its role in the local area. Last year they contributed the equivalent of almost £500,000 in support of our work. But it’s not just worthwhile, volunteering can also be fantastic fun and hugely rewarding.

Here are some things our volunteers have said they like about working for us:

"The mental challenge and variety of people and the work"

"Everyone has been very helpful and supportive. There is a positive atmosphere around training and growing in the role too."

"Lots of variety; personal satisfaction; better insight into current social issues."

For more information about volunteering with the CAB see Volunteering FAQs

To see our current volunteering opportunities click here.

Trained Advisers

Our advisers need to be well trained as our advice is regulated and quality controlled. In the last year we have consistently scored in the high 88%+ for quality of advice and 98% for customer service.

Trained adviser description and training commitment

Volunteer Advisers provide information and advice to members of the public both face to face and on the phone, exploring options and implications so that clients can make a decision; act for the client where necessary; make sure accurate case records are kept; and share administrative and domestic tasks and participate in bureau meetings and training.

Below are just some of the other roles played by volunteers at Cambridge & District Citizens Advice:

Receptionist - responsibilities, skills and qualities

Receptionists manage the waiting room area. They welcome clients and other visitors and coordinate appointments. They explain waiting times and the procedures. Take records of the number of client visits and waiting times. Accurately input client information into the database.

Receptionists also answer the telephone, refer calls or take messages as appropriate. They process client information and carry out other administrative duties as outlined by Bureau.

Receptionists liaise with the advice team regarding support for individual clients and must maintain confidentiality at all times.

They need to know about the full range of other services provided by CAB so that they can pass this information on to enquirers.

Skills and qualities required:

  • Be friendly and approachable;
  • Be discreet and treat all exchanges with clients as confidential;
  • Be able to keep calm under pressure;
  • Have basic computer skills;
  • Be committed to the aims and principles of Citizens Advice;
  • Basic photocopying and scanning may also be required (Training given).

When we need you:

  • You tell us when you are available and we are happy to find hours to suit;
  • Whether it is a few hours, half a day, regularly every week or to act as floating support to plug a gap then we want you.

Full support and training will be provided.

Admin Support - responsibilities, skills and qualities

Administrative support is essential to the smooth and efficient running of Cambridge Citizens Advice.

We're looking for admin support volunteers to assist with general administration duties within the main office. The role may include, filing, photocopying, scanning, updating databases and replenishing client budget packs as and when required.

Main responsibilities:

• Scanning and copying paperwork and attaching these documents to our case recording database, for our volunteers and paid staff.

• Preparing various documents for handing out to our clients such as budget packs, benefit check pack, which are to printed out, stapled together and replenished as used.

Working hours: 10am-1pm Monday-Friday. We are looking for a different person to work each session.

Commitment required: 1 session per week

If you have administration experience and would be interested in volunteering in this location, we would like to hear from you.