Become a Volunteer

Thank you for your interest in volunteering with Cambridge Citizens Advice. We are looking to recruit new volunteers in the Autumn.

There's more than one way to volunteer!

Our ideal number of volunteer advisers - which is our core activity - would be 75. This is just to maintain the general advice sessions at our main office. We also have a number of outreach centres and one of our aims is to extend the service we provide to the surrounding district.

We value diversity and believe that a diverse team enables us to better understand and meet the needs of our clients. We therefore follow the same equal opportunities policy when recruiting volunteers as we do for recruiting our paid staff.

If you would like to apply or have any questions, please contact us by email at

Due to conflict of interest, we cannot accept applications from people who have been a client within the last 6 months. You are welcome to apply at a later date, but there must be a 6 month gap from when you last accessed our advice service.

Some of our trustees are volunteers who bring a diverse range of experiences and skills to the Board. Find out how to Become a Trustee.

Why volunteer with us?

Volunteering with us is a great way to pick up skills, explore career options and make new friends. It can help you to gain confidence and get to know your community. It is also a good way to re-enter the workplace after a period of absence or a way to keep your mind active in retirement. All of our volunteers are offered full support and training to find the right role for them.

Volunteers form an essential part of our charity and its role in the local area. Last year they contributed the equivalent of almost £500,000 in support of our work. But it’s not just worthwhile, volunteering can also be fantastic fun and hugely rewarding.

Here are some things our volunteers have said they like about working for us:

"The mental challenge and variety of people and the work"

"Everyone has been very helpful and supportive. There is a positive atmosphere around training and growing in the role too."

"Lots of variety; personal satisfaction; better insight into current social issues."

For more information about volunteering with the CAB see Volunteering FAQs

To see our current volunteering opportunities click here.

Trained Advisers

Our advisers need to be well trained as our advice is regulated and quality controlled. In the last year we have consistently scored in the high 88%+ for quality of advice and 98% for customer service.

Trained adviser description and training commitment

Volunteer Advisers provide information and advice to members of the public both face to face and on the phone, exploring options and implications so that clients can make a decision; act for the client where necessary; make sure accurate case records are kept; and share administrative and domestic tasks and participate in bureau meetings and training.