We value diversity and believe that a diverse team enables us to better understand and meet the needs of our clients. We therefore follow the same equal opportunities policy when recruiting volunteers as we do for recruiting our paid staff.
Why volunteer for us?
Volunteering with us is a great way to pick up skills, explore career options and make new friends. It can help you to gain confidence and get to know your community. It is also a good way to re-enter the workplace after a period of absence or a way to keep your mind active in retirement. All of our volunteers are offered full support and training to find the right role for them.
Volunteers form an essential part of our charity and its role in the local area. Last year they contributed the equivalent of almost £500,000 in support of our work. But it’s not just worthwhile, volunteering can also be fantastic fun and hugely rewarding.
Just some of the roles played by volunteers at Cambridge & District Citizens Advice include:
- Generalist Adviser: Volunteer Advisers provide information and advice to members of the public both face to face and on the phone, exploring options and implications so that clients can make a decision; act for the client where necessary; make sure accurate case records are kept; and share administrative and domestic tasks and participate in bureau meetings and training.
- Receptionist: Volunteer Receptionists welcome clients coming in to the Bureau, explain waiting times and the procedures to them and provide other information about CAB and other advice services. Receptionists will answer the telephone, refer calls or take messages, process client information and carry out other administrative duties as outlined by Bureau. Receptionists liaise with the advice team regarding support for individual clients and must maintain confidentiality at all times.
- Office Support Worker: Office Support workers assist with general administration duties within the Bureau. The role may include, typing letters for advice team, filing, photocopying /scanning, answering telephone and taking messages where appropriate as well as updating databases and information systems.