Adviceline Freephone
0808 278 7808
Monday to Friday 9am to 5pm

Client Digital Assistant

The role

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients face to face, to help them find information online that can help them solve their problems
  • help clients carry out an activity online to solve their problems

Some examples of what you could do:

  • find the information online that explains how to check a client’s state pension age and help them to do this
  • find the information online about how to renew vehicle tax and help a client to do this
  • help a client find and understand steps they can take to deal with their rent arrears
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt and housing
  • build on valuable skills such as communication, listening, supporting others to use the internet
  • increase your employability
  • work with a range of different people, independently and in a team
  • have a positive impact in your community

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly, approachable and patient
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for 4 hours per week, which can be over one day or spread over two days, for at least 3 months.

We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


If you are interested in becoming a client digital assistant and would like to apply or discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Translate »