IT & Office Support Officer
37 hours per week (9am – 5pm).
This role will be based in our office at 66 Devonshire Road, Cambridge, CB1 2BL.
Salary starting at Point 8 – £24,600.
Closing date: 9am on 29th April 2026. Please note we may close applications early if we receive a high volume of applications.
Interviews to be held: From Monday, 4th May 2026.
This is an exciting opportunity to join our team to provide valuable IT and administration support for Cambridge & District Citizens Advice. We provide free, confidential and independent advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them.
Benefits
- 7% pension contribution
- Holiday: 24 days pa plus Bank Holidays. 1 additional day each 12 months. Up to 4 days Christmas closure
- Death in Service insurance/ EAP schemes
- Variety of learning and development options
Charity: 1056102. Company: 3191085. Financial Conduct Authority FRN: 617537.
Job Description
Job Title: IT & Office Support Officer
Employer: Cambridge & District Citizens Advice
Responsible to: Contracts & Compliance Manager
Based at: 66 Devonshire Road, Cambridge, CB1 2BL.
Purpose of Role: The post holder will provide an IT support service and administration for the office and assist in the smooth running of the office for staff, volunteers and tenants at our Devonshire Road premises.
Main duties and responsibilities
IT & Systems Support
- Provide day-to-day IT support to staff and volunteers and respond promptly to IT support tickets
- Support and maintain Microsoft systems including Teams, SharePoint, Bookings and Outlook
- Maintain knowledgebases, asset registers, service search, ticketing systems and webchat
- Support specialist systems including Adviceline, Casebook, OKTA, BrightHR and Sign In App
- Refer complex IT issues to the external IT provider
- Maintain IT equipment for office and remote working
- Create user guides and deliver IT training (group and 1:1)
- Help and contribute to Cyber Essentials plus accreditation
Administration & Communications
- Support internal communications including uploading briefings and announcements
- Assist with website updates and social media activity
- Support the Business Support Administrator with general administration
Reception & Client Support
- Provide professional reception cover including lunch periods and annual leave
- Support clients and visitors in person, by phone, email, video call or webchat
- Respond to the video doorbell and notify advisers of client attendance
- Issue vouchers and handle post, deliveries and office supplies
- Maintain confidentiality in line with GDPR and organisational policies
- Train and support volunteers on reception systems and duties
Training & Development
- Complete mandatory training including Equality & Diversity and GDPR
- Attend team meetings and contribute to service improvements
- Commit to ongoing learning and professional development
General Duties
- Work flexibly as part of the wider team
- Promote the aims, values and campaigns of the organisation
- Follow health and safety procedures
- Undertake other reasonable duties as required
Personal Skills & Qualities
- Friendly, approachable and professional manner
- Strong IT skills including Word, Outlook and Excel
- Good written and verbal communication skills
- Ability to work sensitively with vulnerable clients
- Discreet and able to maintain confidentiality
- Flexible and able to work effectively within a team
Other duties and responsibilities:
All staff at CCAB are required to:
- Have a full commitment to the aims and vision for the organisation as laid out in the business plan and take part in annual processes such as business plan reviews, production of annual and other reports, etc.
- Have a commitment to on-going change management in order to achieve those aims and objectives
- Have an understanding of and commitment to, the aims and principles of the service and its equal opportunities/diversity policies
- Have an active commitment to promoting Social Policy/Research and Campaigning as a key driver for effecting a positive change for our clients
- Have a commitment to working as a team player – supporting and respecting each other in a time of limited staff resource – having a flexible approach to covering functions that may be outside a specific job
- Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues
- Undertake duties in a resource efficient way, minimising impacts to the environment wherever possible
- Undertake any other duties connected with the operation of the Bureau as may be required from time to time
- To follow the Citizens Advice core values at all times